To access your Member account, simply reset your password by clicking on this link.

Note that in this new platform:
– a “course card” is equivalent to a “pack”.
– each course is worth a certain number of “credits”.
– an “Invoice” section appears, allowing you to download your invoices directly from your account.

All your data has been saved, no worries.

If you had any sessions left on a course card or subscription on your old account, don't worry, these sessions have been transferred to your new account in the form of credits! The validity dates of your course cards remain unchanged.

You can access your remaining credits from your account, in the “Course Card” section.

⚠️ YOUR SESSIONS BECOME CREDITS ⚠️

Your account now works with credit packs

1 session = 12 credits.

Our studios now operate with a credit system. When switching to credit, we transferred the sessions to credits by applying “1 session = 12 credits” : easy to find your way around!

With credits, you can benefit from lower prices on times with lower demand and generally speaking, prices are more advantageous today than before.

The credits required per session depend on different criteria such as: type of session, attendance, schedule. Tomorrow the sessions will cost, depending on demand, 10, 12 or 14 credits, which will help to alleviate certain slots which are saturated by encouraging those who can to go to certain less popular slots.

If you have any doubts, do not hesitate to visit our pricing page.

Your subscription has been transferred to your account and remains unchanged.

• Unlimited : your subscription does not change, you will always have access to one session per week in the concept in which you subscribed.

Unfortunately, we cannot apply the same benefits to them as Sanctuary subscriptions. You can upgrade them to one of our new offers at any time to access all the studios.

• 4 or 6 sessions per month: your subscription does not change, but it now gives you access to others Sanctuary concepts.

The commitment duration and the rate of withdrawal remain unchanged.

The Sanctuary Pass: access via a single customer account to all the concepts and studios of the Sanctuary family.

Everything is centralized within the Sanctuary mobile application (downloadable from iOS And Android), designed to provide an unprecedented experience for our members. It allows access to all Sanctuary studios with a single pass, thus offering the possibility of enjoying the best fitness experiences in one place !

1. Access to all your favorite studios with one pass, eliminating the need for multiple memberships.

2. Using old credits to access all Sanctuary Studios, providing a seamless transition to the new system.

3. Easy navigation between the different available fitness studios and concepts.

4. Simple and convenient booking of sessions directly from the app, allowing members to schedule their sessions in just a few clicks.

By joining the Sanctuary Pass, you can vary your sessions by exploring different fitness concepts each day, each offering a different experience:

• Le Cercle boxing – 50% boxing / 50% bootcamp
• Studio Poses – Yoga / barre / pilates
• Space cycle – Indoor cycling
• DRIP Hiit – Circuit training
• Decibel – Dance workout
• Aqua by – Aquacycling

With the new Sanctuary Pass credit system, here are the prices updated for the different session options:

• 35€ = 1 session = 16 credits
• 149€ = 5 sessions = 14 credits / session – 70 credits 
• 279€ = 10 sessions = 14 credits / session – 140 credits 
• 499€ = 20 sessions = 13 credits / session – 260 credits 
• 799€ = 40 sessions = 12 credits / session – 480 credits 

Please note that validity periods remain unchanged, providing flexibility to use your credits according to your own schedule and preferences.

By purchasing a session for 35€, we find it important to let you ability to access all sessions : off-peak sessions, peak sessions, special sessions, etc.

If you do not use all the credits, they can be carried over to your current pack on simple request, within the limit of their validity.

We have simplified our subscription offer to offer an even greater experience more flexible to our members.

From now on, we only offer two types of subscriptions:4 session subscription and the8 session subscription.

These subscriptions are billed weekly, providing more convenient scheduling for our members. The withdrawal day is that of subscription (example: I subscribe on Thursday, the withdrawal will take place every Thursday).

In addition, the credits are valid for 4 weeks and usable in all Sanctuary concepts.

They are available with two commitment duration options: 6 months and 1 year. Members can choose the option that best fits their needs and commitment to their health and wellness.

You might not know this, but these fees have always existed, although we don't apply them very often. Unfortunately in recent months, more and more “Unlimited” members have abused late cancellations, leaving empty spots that could have benefited other members.

Also, these fees will now be automated so that everyone can respect spot availability as much as possible.

Your customer accounts are merged and grouped under a single customer account.

The data from the different accounts are grouped together to form one.

It's surprising but it will only be your personal information (surname, first name, and address), which will be grouped under a single customer account. Your purchase and reservation history will be limited to that of the club concerned.

This new system allows you to offer more flexibility : by reserving your bike, you are sure to have the place you want, without needing to arrive too early. 

It also offers members the possibility of choosing according to the location to feel comfortable throughout the course, such as members who are doing their first session!

Finally, the numbered seating plan above all allows the coach to get to know the members better who participate in his session.

How long before a session should you show up?

We advise you to arrive 10 – 15 minutes before the start of your session in order to have time to change and get properly installed on your bike. In the event of a delay, your bike may be re-allocated.

What should you take for a session?

All you need is a swimsuit! We provide everything else: towels, shower gel, shampoo, makeup remover, deodorant, cotton pads, hair dryer, straightener. We even have a swimsuit wringer so you can leave with your swimsuit dry in your bag. No need for a padlock, your belongings will be safe in the code lockers. Find all the information for your first session here.

What is the ideal frequency?

There is no ideal frequency. It all depends on your needs, desires and objectives. Don’t hesitate to discuss it with our coaches or our reception staff!

Which parts of the body are used?

Aquacycling provides intense training for the glutes, thighs and abdominals. At Aqua by, you also work the entire body, thanks to our programs alternating speed work, resistance work and active recovery. Arms, abs, glutes, calves, thighs, no part of your body is forgotten!

Does aquacycling make muscles grow?

Aquacycling helps you tone up but absolutely does not make your muscles bigger.

What type of swimsuit to wear?

One piece or two pieces. The important thing is to feel comfortable in your movements with your swimsuit.

How should you position yourself on the bike?

Once on your bike, some adjustments should be made to avoid injury. Do not hesitate to look at our explanatory page here.

Is a bottle of water provided before each session?

A recyclable New Water bottle is offered during your entire first session. You will then have the possibility to buy some at the reception of our studios, but we recommend that you opt for our Aqua by bottle, which is even more eco-friendly!

Do you need slippers?

Our bikes do not require the wearing of water shoes. The majority of our members are barefoot. We advise you to try your first session without slippers. For the most delicate feet, we offer slippers at the reception of our studios at the price of €14.90.

It's my first session, can I still try 'Performing' or 'AquaHiiT'?

You can definitely try performing or aquaHiiT for a first session if you are already an athlete. However, we advise you to choose a classic aquacycling session to start. Find all our sessions here.

What are the different courses that you offer?

We offer 6 different courses: aquacycling, aquacross, performing, aquaHiiT, CAF, aquapalming. For more information, do not hesitate to look at our concept page here.

How to book a session?

To book a session, you can do it directly online in your account with your identifiers, but also on our application. 

I can't book a session online, what should I do?

If you are unable to book your session online, do not hesitate to contact us via chat.

How to cancel a session?

To cancel a session, you can do it directly on our site by logging into your account, or on theapplication.

Please note, any cancellation must be made a maximum of 12 hours before the start of your session.

Do you have multiple addresses?

Aqua by has four studios: Réaumur, Charonne, Bastille and Boulogne. Find all our studios here.

What are the studio opening hours?

Our studios have schedules specific to each person. Find them on the pages of each studio here.

Open every day, even on Sunday?

Aqua by is open 7 days a week! From 8 a.m. to 9:30 p.m. on weekdays, and from 9 a.m. to 7 p.m. on weekends, including Sunday. Ideal for all diaries!

If you have any questions, concerns or comments regarding our services, please do not hesitate to contact us through our website or email our customer service at the following address : contact@aqua-by.com.

We are here to help and will endeavor to respond to all your requests as quickly as possible.