FAQs

Do you offer a trial session?

Yes ! We offer you a first trial session for €20. To reserve it, it's here.

How long before a session should you show up?

We advise you to arrive 10 – 15 minutes before the start of your session in order to have time to change and get properly installed on your bike. In the event of a delay, your bike may be re-allocated.

What should you take for a session?

All you need is a swimsuit! We provide everything else: towels, shower gel, shampoo, makeup remover, deodorant, cotton pads, hair dryer, straightener. We even have a swimsuit wringer so you can leave with your swimsuit dry in your bag. No need for a padlock, your belongings will be safe in the code lockers.

What is the ideal frequency?

There is no ideal frequency. It all depends on your needs, desires and objectives. Don’t hesitate to discuss it with our coaches or our reception staff!

Which parts of the body are used?

Aquacycling provides intense training for the glutes, thighs and abdominals. At Aqua by, you also work the entire body, thanks to our programs alternating speed work, resistance work and active recovery. Arms, abs, glutes, calves, thighs, no part of your body is forgotten!

Does aquacycling make muscles grow?

Aquacycling helps you tone up but absolutely does not make your muscles bigger.

What type of swimsuit to wear?

One piece or two pieces. The important thing is to feel comfortable in your movements with your swimsuit.

How should you position yourself on the bike?

Once on your bike, some adjustments should be made to avoid injury. Do not hesitate to look at our explanatory page here.

Is a bottle of water provided before each session?

A recyclable Aquapax bottle is offered during your very first session. You will then have the possibility to buy some at the reception of our studios, but we recommend that you opt for our Aqua by bottle, which is even more eco-friendly!

Do you need slippers?

Our bikes do not require the wearing of water shoes. The majority of our members are barefoot. We advise you to try your first session without slippers. For the most delicate feet, we offer slippers at the reception of our studios at the price of €14.90.

It's my first session, can I still try 'Performing' or 'AquaHiiT'?

You can definitely try performing or aquaHiiT for a first session if you are already an athlete. However, we advise you to choose a classic aquacycling session to start.

This is the first time I'm logging into my new account, what should I do?

To access your Member account, simply reset your password by clicking on this link.

Note that in this new platform:

– a “course card” is equivalent to a “pack”.

– “credits” are equivalent to “sessions”.

– an “Invoice” section appears, allowing you to download your invoices directly from your account.

All your data has been saved, no worries.

I still had sessions left with my old account, what should I do?

If you had any sessions left on a course card or subscription on your old account, don't worry, these sessions have been transferred to your new account in the form of credits!

⚠️ YOUR SESSIONS BECOME CREDITS ⚠️

Your account now works with credit packs 1 session = 12 credits All your existing sessions are retained and converted into credits. These have been transferred automatically, you can access your remaining credits from your account, in the “Course Card” section. 

I had an active subscription, what should I do?

If you have a subscription, simply log in to your account and add your payment method by following the steps below:

1 – Go to your member profile,

2 – In the “payment method” category, click on “add a payment method”,

3 – Save.

If the payment method had not been added before your next direct debit, we will regularize it with you in the days that follow. However, please note that we will be obliged to suspend your subscription if the payment method is not entered again.

How does the new credit system work?

Our studios now operate with a credit system!

In this new system, 1 classic session = 12 credits.

Members can purchase credit packs corresponding to a certain number of sessions, and use these credits to book sessions at the different studios.

If you have any doubts, do not hesitate to visit our page.Pricing'

What are the different courses that you offer?

We offer 6 different courses: aquacycling, aquacross, performing, aquaHiiT, CAF, aquapalming. For more information, do not hesitate to look at our concept page here.

How to book a session?

Go to the schedule by clicking on this link, select the session and spot of your choice.

If you no longer have available credits, you can purchase a credit pack or take out a subscription. If you already have active credits, your reservation will be confirmed.

Can I book a session for several people with my account?

You can share your Aqua by credits with your loved ones if you have a pack, but subscriptions are strictly personal.

How to cancel a session?

1. In the menu, click on “My account” and log in.

2. Go to the “History” section of your account.

3. In the “Upcoming Reservations” list, click on the “Close” cross next to the reservation you wish to cancel.

4. Confirm the cancellation by clicking on the “CONFIRM” button.

Reminder: Any cancellation or modification of a session must be made at least 12 hours before the start of the reserved session, otherwise the Member will be deducted from the reserved session

Please note, any cancellation must be made a maximum of 12 hours before the start of your session.

How do I access my session history?

1. In the menu, click on “My account” and log in.

2. Go to the “History” section of your account. Your upcoming sessions also appear in the “Summary” section, as well as your active credit packs.

Do you offer subscriptions?

We offer 3 different subscriptions at Aqua by with commitment. Find all our offers here.

Do you offer reduced rates?

We offer the Wonder Pack, a pack of 5 sessions valid during specific times that you can find here. More specifically, this pack can be used for weekday sessions from 9 a.m., 10 a.m., 11 a.m., 5 p.m. and 9 p.m., and on weekends between 2 p.m. and 8 p.m.

Are the sauna and hammam included in the package?

Access to the sauna and hammam is included in all our packages.

Can I access all studios with my subscription/pack?

If you have a subscription or package, you can access all of our studios.

Do I have access to all the different courses with my subscription/pack?

With Aqua by packs and subscriptions, you have access to all types of sessions offered.

Do you have multiple addresses?

Aqua by has four studios: Réaumur, Charonne, Bastille and Boulogne. Find all our studios here.

What are the studio opening hours?

Our studios have schedules specific to each person. Find them on the pages of each studio here.

Open every day, even on Sunday?

Aqua by is open 7 days a week! From 8 a.m. to 9:30 p.m. on weekdays, and from 9 a.m. to 7 p.m. on weekends, including Sunday. Ideal for all diaries!

I would like to modify my personal data, how do I do it?

To do this, nothing could be simpler, log into your ​account​ with your credentials or into the application, and go to the My Account section.

I would like to suspend or cancel my subscription, how do I do it?

For any request to suspend or terminate your subscription, please send an email to the following address: contact@aqua-by.com.

Do I need the health pass to access the studio?

Since March 14, 2022, the health pass is no longer required to access our studios.
Bring your swimsuit and make the most of your session! 

How long before a session should you show up?

Studio doors open 30 minutes before class. To calmly implement these changes, we ask that you arrive early for your course.

Is wearing a mask still compulsory?

Wearing a mask is no longer compulsory in our studios. Come pedal with a smile.