To access your Member account, simply reset your password by clicking on this link.

Note that in this new platform:
– une “carte de cours” équivaut à un “pack”.
– chaque cours vaut un certain nombre de “crédits”.
– une section “Facture” apparait, vous permettant de télécharger vos factures directement depuis votre compte.

Toutes vos données ont été conservées, pas d’inquiétude.

If you had any sessions left on a course card or subscription on your old account, don't worry, these sessions have been transferred to your new account in the form of credits! The validity dates of your course cards remain unchanged.

Vous pouvez accéder à vos crédits restants depuis votre compte, dans la section “Carte de cours”.

⚠️ YOUR SESSIONS BECOME CREDITS ⚠️

Your account now works with credit packs

1 session = 12 credits.

Our studios now operate with a credit system. When switching to credit, we transferred the sessions to credits by applying “1 session = 12 credits” : easy to find your way around!

With credits, you can benefit from lower prices on times with lower demand and generally speaking, prices are more advantageous today than before.

The credits required per session depend on different criteria such as: type of session, attendance, schedule. Tomorrow the sessions will cost, depending on demand, 10, 12 or 14 credits, which will help to alleviate certain slots which are saturated by encouraging those who can to go to certain less popular slots.

Si vous avez un doute n’hésitez pas à allez voir notre page pricing page.

Your subscription has been transferred to your account and remains unchanged.

• Unlimited : your subscription does not change, you will always have access to one session per week in the concept in which you subscribed.

Unfortunately, we cannot apply the same benefits to them as Sanctuary subscriptions. You can upgrade them to one of our new offers at any time to access all the studios.

• 4 or 6 sessions per month: your subscription does not change, but it now gives you access to others Sanctuary concepts.

La durée d’engagement et le rythme de prélèvement restent inchangés.

Le Sanctuary Pass : c’est l’accès via un compte client unique à tous les concepts et studios de la Sanctuary family.

Tout est centralisé au sein de l’application mobile Sanctuary (téléchargeable sur iOS And Android), conçue pour offrir une expérience sans précédent à nos membres. Elle permet d’accéder à tous les studios Sanctuary avec un seul pass, offrant ainsi la possibilité de profiter des best fitness experiences in one place !

1. Access to all your favorite studios with one pass, eliminating the need for multiple memberships.

2. Using old credits to access all Sanctuary Studios, providing a seamless transition to the new system.

3. Easy navigation between the different available fitness studios and concepts.

4. Réservation simple et pratique des sessions directement depuis l’application, permettant aux membres de planifier leurs séances en quelques clics.

By joining the Sanctuary Pass, you can vary your sessions by exploring different fitness concepts each day, each offering a different experience:

• Le Cercle boxing – 50% boxing / 50% bootcamp
• Studio Poses – Yoga / barre / pilates
• Space cycle – Indoor cycling
• DRIP Hiit – Circuit training
• Decibel – Dance workout
• Aqua by – Aquacycling

With the new Sanctuary Pass credit system, here are the prices updated for the different session options:

• 35€ = 1 session = 16 credits
• 149€ = 5 sessions = 14 credits / session – 70 credits 
• 279€ = 10 sessions = 14 credits / session – 140 credits 
• 499€ = 20 sessions = 13 credits / session – 260 credits 
• 799€ = 40 sessions = 12 credits / session – 480 credits 

Please note that validity periods remain unchanged, providing flexibility to use your credits according to your own schedule and preferences.

By purchasing a session for 35€, we find it important to let you possibilité d’accéder à toutes les sessions : off-peak sessions, peak sessions, special sessions, etc.

Si vous n’utilisez pas tous les crédits, ces derniers can be carried over to your current pack on simple request, within the limit of their validity.

We have simplified our offre d’abonnements to offer an even greater experience more flexible to our members.

Désormais, nous proposons uniquement deux types d’abonnements : l’4 session subscription et l’8 session subscription.

These subscriptions are billed weekly, providing more convenient scheduling for our members. The withdrawal day is that of subscription (example: I subscribe on Thursday, the withdrawal will take place every Thursday).

In addition, the credits are valid for 4 weeks and usable in all Sanctuary concepts.

Ils sont disponibles avec deux options de durée d’engagement : 6 months and 1 year. Les membres peuvent choisir l’option qui correspond le mieux à leurs besoins et à leur engagement envers leur santé et leur bien-être.

Vous ne le saviez peut-être pas, mais ces frais ont toujours existé, bien que nous ne les appliquions que très peu souvent. Malheureusement depuis quelques mois, de plus en plus de membres “Illimité” ont abusé des annulations en retard, laissant des spots vides qui auraient pu profiter à d’autres membres.

Also, these fees will now be automated so that everyone can respect spot availability as much as possible.

Your customer accounts are merged and grouped under a single customer account.

Les données des différentes comptes sont regroupés pour ne faire qu’un.

C’est étonnant mais il s’agira uniquement de vos informations personnelles (nom, prénom, et adresse), qui seront regroupés sous a single customer account. Votre historique d’achats et de réservations se limitera bien à celui du club concerné.

This new system allows you to offer more flexibility : en réservant votre vélo, vous êtes sûr.e d’avoir la place que vous souhaitez, sans avoir besoin d’arriver trop en avance. 

Il offre aussi la possibilité aux adhérent.e.s de choisir selon l’emplacement de se sentir à l’aise pendant tout le cours, comme par exemple les adhérent.e.s qui effectuent leur première séance !

Finally, the numbered seating plan above all allows the coach to get to know the members better who participate in his session.

How long before a session should you show up?

We advise you to arrive 10 – 15 minutes before the start of your session in order to have time to change and get properly installed on your bike. In the event of a delay, your bike may be re-allocated.

What should you take for a session?

All you need is a swimsuit! We provide everything else: towels, shower gel, shampoo, makeup remover, deodorant, cotton pads, hair dryer, straightener. We even have a swimsuit wringer so you can leave with your swimsuit dry in your bag. No need for a padlock, your belongings will be safe in the code lockers. Find all the information for your first session here.

What is the ideal frequency?

Il n’y a pas de fréquence idéale. Tout dépend de vos besoins, envies et objectifs. Don’t hesitate to discuss it with our coaches or our reception staff!

Which parts of the body are used?

L’aquacycling permet un entrainement intense des fessiers, cuisses et abdominaux. Chez Aqua by, vous travaillez également l’intégralité du corps, grâce à nos programmes alternant travail de vitesse, de résistance et de récupération active. Bras, abdominaux, fessiers, mollets, cuisses, aucune partie de votre corps n’est oubliée !

Est-ce que l’aquacycling fait grossir les muscles ?

Aquacycling helps you tone up but absolutely does not make your muscles bigger.

What type of swimsuit to wear?

One piece or two pieces. The important thing is to feel comfortable in your movements with your swimsuit.

How should you position yourself on the bike?

Once on your bike, some adjustments should be made to avoid injury. Do not hesitate to look at our explanatory page here.

Une bouteille d’eau est-elle fournie avant chaque séance ?

A recyclable New Water bottle is offered during your entire first session. Vous aurez la possibilité ensuite d’en acheter à l’accueil de nos studios, mais nous vous recommandons d’opter pour notre gourde Aqua by, encore plus écolo !

Do you need slippers?

Our bikes do not require the wearing of water shoes. The majority of our members are barefoot. We advise you to try your first session without slippers. For the most delicate feet, we offer slippers at the reception of our studios at the price of €14.90.

C’est ma première séance, puis-je tout de même essayer le ‘Performing’ ou le ‘AquaHiiT’ ?

You can definitely try performing or aquaHiiT for a first session if you are already an athlete. However, we advise you to choose a classic aquacycling session to start. Find all our sessions here.

What are the different courses that you offer?

We offer 6 different courses: aquacycling, aquacross, performing, aquaHiiT, CAF, aquapalming. For more information, do not hesitate to look at our concept page here.

How to book a session?

To book a session, you can do it directly online in your account with your identifiers, but also on our application. 

I can't book a session online, what should I do?

If you are unable to book your session online, do not hesitate to contact us via chat.

How to cancel a session?

To cancel a session, you can do it directly on our site by logging into your account, or on theapplication.

Please note, any cancellation must be made a maximum of 12 hours before the start of your session.

Do you have multiple addresses?

Aqua by has four studios: Réaumur, Charonne, Bastille and Boulogne. Find all our studios here.

What are the studio opening hours?

Our studios have schedules specific to each person. Find them on the pages of each studio here.

Open every day, even on Sunday?

Aqua by is open 7 days a week! From 8 a.m. to 9:30 p.m. on weekdays, and from 9 a.m. to 7 p.m. on weekends, including Sunday. Ideal for all diaries!

Si vous avez des questions, des préoccupations ou des commentaires concernant nos services, n’hésitez pas à nous contacter via notre site web ou à envoyer un e-mail à notre service clientèle à l’adresse suivante : contact@aqua-by.com.

We are here to help and will endeavor to respond to all your requests as quickly as possible.