{"id":10476,"date":"2021-02-12T10:27:40","date_gmt":"2021-02-12T09:27:40","guid":{"rendered":"https:\/\/aqua-by.com\/?page_id=10476"},"modified":"2026-02-11T16:27:10","modified_gmt":"2026-02-11T15:27:10","slug":"aquaby-faq","status":"publish","type":"page","link":"https:\/\/aqua-by.com\/en\/aquaby-faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10476\" class=\"elementor elementor-10476\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e698120 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e698120\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bb7d13f\" data-id=\"bb7d13f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2070655 elementor-widget elementor-widget-heading\" data-id=\"2070655\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de22b6a elementor-widget elementor-widget-heading\" data-id=\"de22b6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">All about Aqua by: <span>your questions, our answers!<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed412a0 elementor-widget elementor-widget-text-editor\" data-id=\"ed412a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 12pt;\">Do you have questions about Aqua by or aquacycling?\u00a0<br \/><\/span><span style=\"font-size: 12pt;\">Find below\u00a0<\/span><span style=\"font-size: 12pt;\">the most frequently asked questions.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-99ef69d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"99ef69d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9045f7d\" data-id=\"9045f7d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eaa4dfc elementor-widget elementor-widget-accordion\" data-id=\"eaa4dfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2461\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2461\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Composant_8_24\" data-name=\"Composant 8 &#x2013; 24\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><g id=\"Composant_8_18\" data-name=\"Composant 8 &#x2013; 18\" transform=\"translate(11.314) rotate(90)\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How does the credit system work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2461\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2461\"><p><span style=\"color: #000000;\">Our studios operate on a credit system.<\/span><\/p><p><span style=\"color: #000000;\">This system allows you to benefit from lower rates for low-demand sessions.<\/span><\/p><p><span style=\"color: #000000;\">To help you understand how credit works, please consult the page dedicated to these explanations.<\/span><\/p><p><span style=\"color: #000000;\">And this is where it all happens? <span style=\"text-decoration: underline;\"><strong><a style=\"color: #000000; text-decoration: underline;\" href=\"https:\/\/aqua-by.com\/en\/credits\/\">HOW DO CREDITS WORK?\u00a0<\/a><\/strong><\/span><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2462\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2462\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Composant_8_24\" data-name=\"Composant 8 &#x2013; 24\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><g id=\"Composant_8_18\" data-name=\"Composant 8 &#x2013; 18\" transform=\"translate(11.314) rotate(90)\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the Sanctuary Pass?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2462\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2462\"><p>The Sanctuary Pass: access via a single customer account to all the concepts and studios of the <a href=\"https:\/\/aqua-by.com\/en\/sanctuary\/\"><span style=\"text-decoration: underline;\"><strong>Sanctuary family<\/strong><\/span><\/a>.<\/p><p>Everything is centralized within the Sanctuary mobile application (downloadable from <a href=\"https:\/\/apps.apple.com\/us\/app\/the-sanctuary-pass\/id6477883519\"><span style=\"text-decoration: underline;\"><strong>iOS<\/strong><\/span><\/a> And <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.bsport_3__92_2073&amp;pli=1\"><span style=\"text-decoration: underline;\"><strong>Android<\/strong><\/span><\/a>), designed to provide an unprecedented experience for our members. It allows access to all Sanctuary studios with a single pass, thus offering the possibility of enjoying the <strong>best fitness experiences in one place<\/strong> !<\/p><p>1. Access to all your favorite studios with one pass, eliminating the need for multiple memberships.<\/p><p>2. Using old credits to access all Sanctuary Studios, providing a seamless transition to the new system.<\/p><p>3. Easy navigation between the different available fitness studios and concepts.<\/p><p>4. Simple and convenient booking of sessions directly from the app, allowing members to schedule their sessions in just a few clicks.<\/p><p>By joining the Sanctuary Pass, you can vary your sessions by exploring different fitness concepts each day, each offering a different experience:<\/p><ul><li><a href=\"https:\/\/www.lecercle-boxing.com\/\"><span style=\"text-decoration: underline;\"><strong>Le Cercle boxing<\/strong><\/span><\/a> \u2013 50% boxing \/ 50% bootcamp<\/li><li><a href=\"https:\/\/www.poses-studio.com\/\"><span style=\"text-decoration: underline;\"><strong>Studio Poses<\/strong><\/span><\/a> \u2013 Yoga \/ barre \/ pilates<\/li><li><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.space-cycle.com\/\"><strong>Space cycle<\/strong><\/a><\/span>\u00a0\u2013 Indoor cycling<\/li><li><a href=\"https:\/\/www.drip-hiit.com\/\"><span style=\"text-decoration: underline;\"><strong>DRIP Hiit<\/strong><\/span><\/a> \u2013 Circuit training<\/li><li><a href=\"https:\/\/www.decibel-danse.com\/\"><span style=\"text-decoration: underline;\"><strong>Decibel<\/strong><\/span><\/a> \u2013 Dance workout<\/li><li><a href=\"https:\/\/aqua-by.com\/en\"><span style=\"text-decoration: underline;\"><strong>Aqua by<\/strong><\/span><\/a> \u2013 Aquacycling<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2463\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2463\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Composant_8_24\" data-name=\"Composant 8 &#x2013; 24\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><g id=\"Composant_8_18\" data-name=\"Composant 8 &#x2013; 18\" transform=\"translate(11.314) rotate(90)\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">First session ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2463\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2463\"><p><b>How long before a session should you show up?<\/b><\/p><p>We advise you to arrive 10 \u2013 15 minutes before the start of your session in order to have time to change and get properly installed on your bike. In the event of a delay, your bike may be re-allocated.<\/p><p><b>What should you take for a session?<\/b><\/p><p>All you need is a swimsuit! We provide everything else: towels, shower gel, shampoo, makeup remover, deodorant, cotton pads, hair dryer, straightener. We even have a swimsuit wringer so you can leave with your swimsuit dry in your bag. No need for a padlock, your belongings will be safe in the code lockers. Find all the information for your first session <a href=\"https:\/\/aqua-by.com\/en\/my-first-session\/\"><span style=\"text-decoration: underline;\"><strong>here<\/strong><\/span><\/a>.<\/p><p><b>What is the ideal frequency?<\/b><\/p><p><span style=\"color: var( --e-global-color-text ); font-size: 1rem;\">There is no ideal frequency. It all depends on your needs, desires and objectives<\/span>. Don\u2019t hesitate to discuss it with our coaches or our reception staff!<\/p><p><b>Which parts of the body are used?<\/b><\/p><p>Aquacycling provides intense training for the glutes, thighs and abdominals. At Aqua by, you also work the entire body, thanks to our programs alternating speed work, resistance work and active recovery. Arms, abs, glutes, calves, thighs, no part of your body is forgotten!<\/p><p><b>Does aquacycling make muscles grow?<\/b><\/p><p>Aquacycling helps you tone up but absolutely does not make your muscles bigger.<\/p><p><b>What type of swimsuit to wear?<\/b><\/p><p>One piece or two pieces. The important thing is to feel comfortable in your movements with your swimsuit.<\/p><p><b>How should you position yourself on the bike?<\/b><\/p><p>Once on your bike, some adjustments should be made to avoid injury. Do not hesitate to look at our explanatory page <a href=\"https:\/\/aqua-by.com\/en\/aquabike-positioning\/\"><u>here<\/u><\/a>.<\/p><p><b>Is a bottle of water provided before each session?<\/b><\/p><p>A recyclable New Water bottle is offered during your entire <a href=\"https:\/\/aqua-by.com\/en\/my-first-session\/\"><span style=\"text-decoration: underline;\"><strong>first session<\/strong><\/span><\/a>. You will then have the possibility to buy some at the reception of our studios, but we recommend that you opt for our Aqua by bottle, which is even more eco-friendly!<\/p><p><b>Do you need slippers?<\/b><\/p><p>Our bikes do not require the wearing of water shoes. The majority of our members are barefoot. We advise you to try your first session without slippers. For the most delicate feet, we offer slippers at the reception of our studios at the price of \u20ac14.90.<\/p><p><b>It&#039;s my first session, can I still try &#039;Performing&#039; or &#039;AquaHiiT&#039;?<\/b><\/p><p>You can definitely try performing or aquaHiiT for a first session if you are already an athlete. However, we advise you to choose a classic aquacycling session to start. Find all our sessions <a href=\"https:\/\/aqua-by.com\/en\/our-different-sessions\/\"><span style=\"text-decoration: underline;\"><strong>here<\/strong><\/span><\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2464\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2464\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Composant_8_24\" data-name=\"Composant 8 &#x2013; 24\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><g id=\"Composant_8_18\" data-name=\"Composant 8 &#x2013; 18\" transform=\"translate(11.314) rotate(90)\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How to book or cancel a session?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2464\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2464\"><p><b>What are the different courses that you offer?<\/b><\/p><p>We offer 6 different courses: aquacycling, aquacross, performing, aquaHiiT, CAF, aquapalming. For more information, do not hesitate to look at our concept page <a href=\"https:\/\/aqua-by.com\/en\/the-concept\/\"><u>here<\/u><\/a>.<\/p><p><b>How to book a session?<\/b><\/p><p>To book a session, you can do it directly online in your account with your identifiers, but also on our <a href=\"https:\/\/apps.apple.com\/us\/app\/the-sanctuary-pass\/id6477883519\"><span style=\"text-decoration: underline;\"><strong>application<\/strong><\/span><\/a>.\u00a0<\/p><p><b>I can&#039;t book a session online, what should I do?<\/b><\/p><p>If you are unable to book your session online, do not hesitate to contact us via chat.<\/p><p><b>How to cancel a session?<\/b><\/p><p>To cancel a session, you can do it directly on our site by logging into your account, or on the<a href=\"https:\/\/apps.apple.com\/us\/app\/the-sanctuary-pass\/id6477883519\"><span style=\"text-decoration: underline;\"><strong>application<\/strong><\/span><\/a>.<\/p><p>Please note, any cancellation must be made a maximum of 12 hours before the start of your session.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2465\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2465\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Composant_8_24\" data-name=\"Composant 8 &#x2013; 24\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><g id=\"Composant_8_18\" data-name=\"Composant 8 &#x2013; 18\" transform=\"translate(11.314) rotate(90)\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the cancellation and delay policies? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2465\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2465\"><p>If you are unable to attend your session, you have 2 options:<br \/>1. Cancel your session directly from your account<br \/>2. Send us an e-mail to <strong><a href=\"mailto:contact@decibel-danse.com\">contact@aqua-by.com<\/a><\/strong><\/p><p>However, remember to cancel your session 12 hours in advance. This will allow another motivated Poser to pick up your spot. If you don't, your session will be deducted.\u00a0<\/p><p>The session is designed so that the warm-ups help you avoid injury. We therefore advise you not to miss them. Unfortunately, if you are late you will not be admitted to the session and your session will be deducted from your bill.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2466\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2466\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Composant_8_24\" data-name=\"Composant 8 &#x2013; 24\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><g id=\"Composant_8_18\" data-name=\"Composant 8 &#x2013; 18\" transform=\"translate(11.314) rotate(90)\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where are the Aqua by studios located?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2466\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2466\"><p><b>Do you have multiple addresses?<\/b><\/p><p>Aqua by has four studios: R\u00e9aumur, Charonne, Bastille and Boulogne. Find all our studios <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/aqua-by.com\/en\/our-studios\/\">here<\/a><\/strong><\/span>.<\/p><p><strong>What are the studio opening hours?<\/strong><\/p><p>Our studios have schedules specific to each person. Find them on the pages of each studio <span style=\"text-decoration: underline;\"><a href=\"https:\/\/aqua-by.com\/en\/our-studios\/\"><strong>here<\/strong><\/a><\/span>.<\/p><p><strong>Open every day, even on Sunday?<\/strong><\/p><p>Aqua by is open 7 days a week! From 8 a.m. to 9:30 p.m. on weekdays, and from 9 a.m. to 7 p.m. on weekends, including Sunday. Ideal for all diaries!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2467\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2467\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Composant_8_24\" data-name=\"Composant 8 &#x2013; 24\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><g id=\"Composant_8_18\" data-name=\"Composant 8 &#x2013; 18\" transform=\"translate(11.314) rotate(90)\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I contact customer service?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2467\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2467\"><p>If you have any questions, concerns or comments regarding our services, please do not hesitate to contact us through our website or email our customer service at the following address <a href=\"mailto:contact@aqua-by.com\">: <strong>contact@aqua-by.com<\/strong><\/a><strong>.<\/strong><\/p><p>We are here to help and will endeavor to respond to all your requests as quickly as possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2468\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2468\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Composant_8_24\" data-name=\"Composant 8 &#x2013; 24\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><g id=\"Composant_8_18\" data-name=\"Composant 8 &#x2013; 18\" transform=\"translate(11.314) rotate(90)\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What do I need to bring to a session?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2468\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2468\"><p><strong>Your swimming costume : <\/strong>Choose a swimsuit that you feel comfortable in. Whether it's a one-piece or two-piece, the important thing is that you can move with ease.\u00a0<br \/><strong><br \/>Your bottle of water<\/strong> Water: we sell water and flasks at reception, but if you prefer to bring your own bottle, we won't turn you away! A water fountain is available so you can fill your flask as many times as you like to stay hydrated.<\/p><p><strong>No other equipment required<\/strong> ! We've got towels for your shower as well as hygiene and beauty products so you can leave looking as good as new!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2469\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2469\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Composant_8_24\" data-name=\"Composant 8 &#x2013; 24\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><g id=\"Composant_8_18\" data-name=\"Composant 8 &#x2013; 18\" transform=\"translate(11.314) rotate(90)\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why are you contacting me by phone?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2469\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2469\"><p>Our telesales teams may call you to present our offers, advise you on the subscription best suited to your needs, or answer your questions. These calls are part of our customer support, and you are, of course, free to respond or not.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27ba38b elementor-widget elementor-widget-html\" data-id=\"27ba38b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\r\n  jQuery(function($) {\r\n      $(function() {\r\n\r\n          $('.elementor-tab-title').each(function() {\r\n              $(this).removeClass('elementor-active').next('.elementor-tab-content').hide();\r\n          });\r\n\r\n      });\r\n  });\r\n    <\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-493dab8 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"493dab8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1fab522\" data-id=\"1fab522\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f816435 elementor-widget elementor-widget-accordion\" data-id=\"f816435\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2601\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2601\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Composant_8_24\" data-name=\"Composant 8 &#x2013; 24\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><g id=\"Composant_8_18\" data-name=\"Composant 8 &#x2013; 18\" transform=\"translate(11.314) rotate(90)\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">MY FIRST SESSION<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2601\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2601\"><p><span style=\"font-size: 12pt;\"><strong>Do you offer a trial session?<\/strong><\/span><\/p><p>Yes ! We offer you a first trial session for \u20ac20. To reserve it, it&#039;s\u00a0<a href=\"https:\/\/aqua-by.com\/en\/price-list\/\" target=\"_blank\" rel=\"noopener\"><u>here<\/u><\/a>.<\/p><p><b>How long before a session should you show up?<\/b><\/p><p>We advise you to arrive 10 \u2013 15 minutes before the start of your session in order to have time to change and get properly installed on your bike. In the event of a delay, your bike may be re-allocated.<\/p><p><b>What should you take for a session?<\/b><\/p><p>All you need is a swimsuit! We provide everything else: towels, shower gel, shampoo, makeup remover, deodorant, cotton pads, hair dryer, straightener. We even have a swimsuit wringer so you can leave with your swimsuit dry in your bag. No need for a padlock, your belongings will be safe in the code lockers.<\/p><p><b>What is the ideal frequency?<\/b><\/p><p><span style=\"color: var( --e-global-color-text ); font-size: 1rem;\">There is no ideal frequency. It all depends on your needs, desires and objectives<\/span>. Don\u2019t hesitate to discuss it with our coaches or our reception staff!<\/p><p><b>Which parts of the body are used?<\/b><\/p><p>Aquacycling provides intense training for the glutes, thighs and abdominals. At Aqua by, you also work the entire body, thanks to our programs alternating speed work, resistance work and active recovery. Arms, abs, glutes, calves, thighs, no part of your body is forgotten!<\/p><p><b>Does aquacycling make muscles grow?<\/b><\/p><p>Aquacycling helps you tone up but absolutely does not make your muscles bigger.<\/p><p><b>What type of swimsuit to wear?<\/b><\/p><p>One piece or two pieces. The important thing is to feel comfortable in your movements with your swimsuit.<\/p><p><b>How should you position yourself on the bike?<\/b><\/p><p>Once on your bike, some adjustments should be made to avoid injury. Do not hesitate to look at our explanatory page <a href=\"https:\/\/aqua-by.com\/en\/aquabike-positioning\/\"><u>here<\/u><\/a>.<\/p><p><b>Is a bottle of water provided before each session?<\/b><\/p><p>A recyclable Aquapax bottle is offered during your very first session. You will then have the possibility to buy some at the reception of our studios, but we recommend that you opt for our Aqua by bottle, which is even more eco-friendly!<\/p><p><b>Do you need slippers?<\/b><\/p><p>Our bikes do not require the wearing of water shoes. The majority of our members are barefoot. We advise you to try your first session without slippers. For the most delicate feet, we offer slippers at the reception of our studios at the price of \u20ac14.90.<\/p><p><b>It&#039;s my first session, can I still try &#039;Performing&#039; or &#039;AquaHiiT&#039;?<\/b><\/p><p>You can definitely try performing or aquaHiiT for a first session if you are already an athlete. However, we advise you to choose a classic aquacycling session to start.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2602\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2602\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Composant_8_24\" data-name=\"Composant 8 &#x2013; 24\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><g id=\"Composant_8_18\" data-name=\"Composant 8 &#x2013; 18\" transform=\"translate(11.314) rotate(90)\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">MY new platform<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2602\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2602\"><p><strong>This is the first time I&#039;m logging into my new account, what should I do?<\/strong><\/p><p>To access your Member account, simply reset your password by clicking on this <a href=\"https:\/\/backoffice.bsport.io\/login\/reset_password?membership=2444\"><span style=\"text-decoration: underline;\"><strong>link<\/strong><\/span><\/a>.<\/p><p>Note that in this new platform:<\/p><p>\u2013 a \u201ccourse card\u201d is equivalent to a \u201cpack\u201d.<\/p><p>\u2013 \u201ccredits\u201d are equivalent to \u201csessions\u201d.<\/p><p>\u2013 an \u201cInvoice\u201d section appears, allowing you to download your invoices directly from your account.<\/p><p><strong>All your data has been saved, no worries.<\/strong><\/p><p><strong>I still had sessions left with my old account, what should I do?<\/strong><\/p><p>If you had any sessions left on a course card or subscription on your old account, don&#039;t worry, these sessions have been transferred to your new account in the form of credits!<\/p><p><strong>\u26a0\ufe0f YOUR SESSIONS BECOME CREDITS \u26a0\ufe0f<\/strong><\/p><p>Your account now works with credit packs 1 session = 12 credits All your existing sessions are retained and converted into credits. These have been transferred automatically, you can access your remaining credits from your account, in the \u201cCourse Card\u201d section.\u00a0<\/p><p><strong>I had an active subscription, what should I do?<\/strong><\/p><p>If you have a subscription, simply log in to your account and add your payment method by following the steps below:<\/p><p>1 \u2013 Go to your member profile,<\/p><p>2 \u2013 In the \u201cpayment method\u201d category, click on \u201cadd a payment method\u201d,<\/p><p>3 \u2013 Save.<\/p><p>If the payment method had not been added before your next direct debit, we will regularize it with you in the days that follow. However, please note that we will be obliged to suspend your subscription if the payment method is not entered again.<\/p><p><strong>How does the new credit system work?<\/strong><\/p><p>Our studios now operate with a credit system!<\/p><p>In this new system, <strong>1 classic session = 12 credits.<\/strong><\/p><p>Members can purchase credit packs corresponding to a certain number of sessions, and use these credits to book sessions at the different studios.<\/p><p>If you have any doubts, do not hesitate to visit our page.<a href=\"https:\/\/aqua-by.com\/en\/price-list\/\">Pricing<\/a>&#039;<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2603\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2603\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Composant_8_24\" data-name=\"Composant 8 &#x2013; 24\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><g id=\"Composant_8_18\" data-name=\"Composant 8 &#x2013; 18\" transform=\"translate(11.314) rotate(90)\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">The sessions<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2603\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2603\"><p><b>What are the different courses that you offer?<\/b><\/p><p>We offer 6 different courses: aquacycling, aquacross, performing, aquaHiiT, CAF, aquapalming. For more information, do not hesitate to look at our concept page <a href=\"https:\/\/aqua-by.com\/en\/the-concept\/\"><u>here<\/u><\/a>.<\/p><p><b>How to book a session?<\/b><\/p><p>Go to the schedule by clicking on this <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/aqua-by.com\/en\/book-your-session\/\">link<\/a><\/strong><\/span>, select the session and spot of your choice.<\/p><p>If you no longer have available credits, you can purchase a credit pack or take out a subscription. If you already have active credits, your reservation will be confirmed.<\/p><p><b>Can I book a session for several people with my account?<\/b><\/p><p>You can share your Aqua by credits with your loved ones if you have a pack, but subscriptions are strictly personal.<\/p><p><b>How to cancel a session?<\/b><\/p><p>1. In the menu, click on \u201cMy account\u201d and log in.<\/p><p>2. Go to the \u201cHistory\u201d section of your account.<\/p><p>3. In the \u201cUpcoming Reservations\u201d list, click on the \u201cClose\u201d cross next to the reservation you wish to cancel.<\/p><p>4. Confirm the cancellation by clicking on the \u201cCONFIRM\u201d button.<\/p><p>Reminder: Any cancellation or modification of a session must be made at least 12 hours before the start of the reserved session, otherwise the Member will be deducted from the reserved session<\/p><p>Please note, any cancellation must be made a maximum of 12 hours before the start of your session.<\/p><p><strong>How do I access my session history?<\/strong><\/p><p>1. In the menu, click on \u201cMy account\u201d and log in.<\/p><p>2. Go to the \u201cHistory\u201d section of your account. Your upcoming sessions also appear in the \u201cSummary\u201d section, as well as your active credit packs.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2604\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2604\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Composant_8_24\" data-name=\"Composant 8 &#x2013; 24\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><g id=\"Composant_8_18\" data-name=\"Composant 8 &#x2013; 18\" transform=\"translate(11.314) rotate(90)\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">OUR PRICES<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2604\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2604\"><p><b>Do you offer subscriptions?<\/b><\/p><p>We offer 3 different subscriptions at Aqua by with commitment. Find all our offers <u><a href=\"https:\/\/aqua-by.com\/en\/price-list\/\">here<\/a><\/u>.<\/p><p><b>Do you offer reduced rates?<\/b><\/p><p>We offer the Wonder Pack, a pack of 5 sessions valid during specific times that you can find <u><a href=\"https:\/\/aqua-by.com\/en\/price-list\/\">here<\/a><\/u>. More specifically, this pack can be used for weekday sessions from 9 a.m., 10 a.m., 11 a.m., 5 p.m. and 9 p.m., and on weekends between 2 p.m. and 8 p.m.<\/p><p><b>Are the sauna and hammam included in the package?<\/b><\/p><p>Access to the sauna and hammam is included in all our packages.<\/p><p><b>Can I access all studios with my subscription\/pack?<\/b><\/p><p>If you have a subscription or package, you can access all of our studios.<\/p><p><b>Do I have access to all the different courses with my subscription\/pack?<\/b><\/p><p>With Aqua by packs and subscriptions, you have access to all types of sessions offered.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2605\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2605\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Composant_8_24\" data-name=\"Composant 8 &#x2013; 24\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><g id=\"Composant_8_18\" data-name=\"Composant 8 &#x2013; 18\" transform=\"translate(11.314) rotate(90)\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">OUR STUDIOS<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2605\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2605\"><p><b>Do you have multiple addresses?<\/b><\/p><p>Aqua by has four studios: R\u00e9aumur, Charonne, Bastille and Boulogne. Find all our studios <u><a href=\"https:\/\/aqua-by.com\/en\/our-studios\/\">here<\/a><\/u>.<\/p><p><strong>What are the studio opening hours?<\/strong><\/p><p>Our studios have schedules specific to each person. Find them on the pages of each studio <u><a href=\"https:\/\/aqua-by.com\/en\/our-studios\/\">here<\/a><\/u>.<\/p><p><strong>Open every day, even on Sunday?<\/strong><\/p><p>Aqua by is open 7 days a week! From 8 a.m. to 9:30 p.m. on weekdays, and from 9 a.m. to 7 p.m. on weekends, including Sunday. Ideal for all diaries!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2606\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2606\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Composant_8_24\" data-name=\"Composant 8 &#x2013; 24\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><g id=\"Composant_8_18\" data-name=\"Composant 8 &#x2013; 18\" transform=\"translate(11.314) rotate(90)\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">PERSONAL ACCOUNT AND SUBSCRIPTIONS<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2606\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2606\"><p><strong>I would like to modify my personal data, how do I do it?<\/strong><\/p><p>To do this, nothing could be simpler, log into your \u200baccount\u200b with your credentials or into the application, and go to the My Account section.<\/p><p><strong>I would like to suspend or cancel my subscription, how do I do it?<\/strong><\/p><p>For any request to suspend or terminate your subscription, please send an email to the following address: <a href=\"mailto:contact@aqua-by.com\">contact@aqua-by.com<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2607\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2607\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Composant_8_24\" data-name=\"Composant 8 &#x2013; 24\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"11.314\" height=\"11.314\" viewbox=\"0 0 11.314 11.314\"><g id=\"Composant_8_18\" data-name=\"Composant 8 &#x2013; 18\" transform=\"translate(11.314) rotate(90)\"><path id=\"Soustraction_1\" data-name=\"Soustraction 1\" d=\"M8,8H0V0H1.236V6.764H8V8Z\" transform=\"translate(5.657 11.314) rotate(-135)\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">NEW HYGIENE PROTOCOLS<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2607\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2607\"><p><b>Do I need the health pass to access the studio?<br><\/b><\/p>\n<p>Since March 14, 2022, the health pass is no longer required to access our studios.<br><span style=\"color: var( --e-global-color-text ); font-size: 1rem;\">Bring your swimsuit and make the most of your session!&nbsp;<\/span><\/p>\n<p><b>How long before a session should you show up?<\/b><\/p>\n<p>Studio doors open 30 minutes before class. To calmly implement these changes, we ask that you arrive early for your course.<\/p>\n<p><b>Is wearing a mask still compulsory?<br><\/b><\/p>\n<p>Wearing a mask is no longer compulsory in our studios. Come pedal with a smile.&nbsp;<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-faad803 elementor-widget elementor-widget-html\" data-id=\"faad803\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\r\n  jQuery(function($) {\r\n      $(function() {\r\n\r\n          $('.elementor-tab-title').each(function() {\r\n              $(this).removeClass('elementor-active').next('.elementor-tab-content').hide();\r\n          });\r\n\r\n      });\r\n  });\r\n    <\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ Le fonctionnement d&rsquo;Aqua by : vos questions, nos r\u00e9ponses ! Vous vous posez des questions sur Aqua by ou sur l&rsquo;aquacycling ?\u00a0Retrouvez ci-dessous les questions\u00a0les plus fr\u00e9quemment pos\u00e9es. Comment fonctionne le syst\u00e8me de cr\u00e9dits ? Nos studios fonctionnent avec un syst\u00e8me de cr\u00e9dits. Ce syst\u00e8me vous permet de b\u00e9n\u00e9ficier de tarifs plus avantageux pour [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":20274,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10476","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La foire aux questions d&#039;Aqua by : vos questions, nos r\u00e9ponses !<\/title>\n<meta name=\"description\" content=\"La FAQ d&#039;Aqua by est le meilleur moyen de trouver r\u00e9ponse \u00e0 vos interrogations. Vous trouverez r\u00e9ponse aux questions les plus fr\u00e9quemment pos\u00e9es !\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aqua-by.com\/en\/aquaby-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La foire aux questions d&#039;Aqua by : vos questions, nos r\u00e9ponses !\" \/>\n<meta property=\"og:description\" content=\"La FAQ d&#039;Aqua by est le meilleur moyen de trouver r\u00e9ponse \u00e0 vos interrogations. 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